Shipping, exchanges and returns
What are the shipping costs and delivery times?Spain (Peninsula)
- free shipping from 60€. Orders under € 60 have a cost of € 4,95.
- Approximate delivery to Peninsula between 3 and 5 business days depending on the product. Due to the extraordinary current situation, shipments may take a little time, thanks for your understanding.
Canary and Balearic Islands
- Balearic Islands: Free shipping from 100€. Orders under € 100 have a cost of € 5,95.
- Canary Islands: Free shipping from 120€. Orders under € 120 have a cost of € 9,95.
- Delivery: Between 3 and 7 business days. Due to the extraordinary current situation, shipments may take a little time, thanks for your understanding.
Rest of Europe
- free shipping from 150€. Orders less than € 150 have a cost of € 9,95.
- Delivery: Between 5-12 business days. Due to the extraordinary current situation, shipments may take a little time, thanks for your understanding.
We do not have established prices for international orders, but you can contact us and we will manage the shipment wherever you are.
Size changes and returns
Size changes and returns are free to the customer with a maximum of 1 change / return per order. Being able to request within 14 days after receiving the order. We have incorporated the size table in the last photo of all individual products to try to minimize changes in size as much as possible and thus reduce CO2 emissions.
For hygiene reasons we do not accept changes or returns of panties, culottes, thongs and bodies.
Why do I receive multiple packages?
Ethical Time facilitates the connection between real sustainable fashion brands and consumers. For this reason, each sale occurs between the brand and the community member. Packages are shipped from brand warehouses. For this reason, you will receive different packages if you place an order with products from different brands.
How can I follow my order?
After placing the order we will send you an email (check the spam tray) with the confirmation of the same and once the products leave the warehouse (it is not automatic), we will send you an email with the order completed with the link "View lost" and "follow up", there it will refer you to the link of the carrier associated with your order.
How can I return or change my order?
Steps to follow if you want to return your order:
1- Write us an email with a maximum of 14 days from the receipt of your order to email@example.com explaining the reason and the order number. Do not forget to put in the subject of the same RETURN / EXCHANGE.
2- We will tell you how to proceed with the return. All costs will be borne by Ethical Time.
3- If the product is in correct conditions, we will return the money or exchange it for another product, depending on the type of return.
Ethical Time team recommendation
We recommend that before placing an order, you carefully review the size table in the last photo of all products, to try to minimize changes in size as much as possible.
If you already have the product, we also recommend that you try to return as few products as possible. And before you make a return, think of a friend who would love your purchase. With a gift, you will avoid additional CO2 emissions and spread the real sustainable fashion!